Refund Policy for Derma-Fade

At Derma-Fade, we are dedicated to creating products that help you feel more confident, radiant, and beautiful. Because consistency matters with any beauty routine, we recommend using your Derma-Fade device regularly for at least 4 weeks before deciding if it’s right for you.

If you are not satisfied with your purchase after 4 weeks, but within our 60-day money-back guarantee, please contact our support team at support@derma-fade.com and we’ll be happy to assist you.

To Initiate a Return

Please contact our support team by filling out the form on our Contact Us page or by emailing us directly at support@derma-fade.com.

To help us process your request as quickly as possible, please include:

• Your Order Number

• The Name used to place the order

• The E-Mail Address associated with the purchase

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing the order.

After this timeframe, orders may already be in processing and we may not be able to make changes.

If your cancellation request is approved within the 24-hour window, refunds will typically be processed within 7 business days.

Damaged Items

We carefully package every order to help ensure it arrives safely and in excellent condition.

An item is considered damaged if it arrives physically broken or defective. Minor damage to outer packaging during shipping, such as dents or cosmetic wear to the box, is not considered product damage.

If your item arrives damaged, please contact us within 72 hours of delivery at support@derma-fade.com and include:

• Your Order Number

• A clear photo of the damaged item

Our team will review your request and determine eligibility for a replacement at no additional cost.

Please note:
We do not offer refunds or replacements for products damaged due to misuse, improper handling, normal wear and tear, or unauthorized modifications.