Shipping Information for Derma-Plump

Shipping Information 

At Derma-Plump, we offer FREE shipping on all orders!

Order Processing Times:

Orders are processed and dispatched within 1-3 business days. Because we offer free shipping, and we know you are excited, we ask for a little patience, that you follow the tracking number, and feel free to reach out to us for updates.

Estimated Shipping Times:

The delivery time depends on your location. Please note, shipping carriers may experience delays, especially during peak times or holidays. Unexpected customs delays can also affect global shipping times. Rest assured,Derma-Plump is always up to date with the best carriers! And, this is why we include free tracking!

Order Changes and Shipping Details:

Please ensure your shipping details are correct at checkout. Incorrect or incomplete details may cause delays or order cancellations. If you notice an error, contact us at support@derma-fade.com within 24 hours. Changes may not be possible after this period.

Delayed Delivery:

While we strive to ship quickly, delivery delays may occur due to external factors like weather or courier issues. We’ll work with the courier to resolve any delays and keep you informed. In the meantime, get those 'before' pictures taken! 

Lost or Stolen Packages:

Once your package is with your courier, it is out of our control. If lost or stolen, contact us atsupport@derma-fade.com and file a claim with the courier. We’ll assist to the fullest capability, but we’re not responsible for lost or stolen packages. We provide tracking for your protection and ours.

Shipping Policy Updates:

Derma-Fade reserves the right to update this Shipping Policy at any time. By purchasing from us, you agree to the current policy.

For any questions, please contact us atsupport@derma-fade.com.